Testimonials from our Clients
Our Property Services team across our network of offices feel privileged to help so many people make their right move in the areas we know and love across the East of Scotland. And we are delighted so many clients have taken the time to let us know what they think of our service.
We always aim to give property buyers and sellers an expert, comprehensive service underpinned by in-depth local knowledge and personal service. But don’t take our word for it, take a look at what our clients say.
“In this time of Covid, Thorntons Estate Agent has been consistent, professional and most helpful. The photo/videographer they used was extremely good and understood the property. We had the added complexity of the sale being for a death-estate with split executory overseas. Thorntons Estate Agent handled this issue with ease. Overall, it was a comfortable experience.”
L Roberston
“We'd had a wonderful experience working with Laura Franceschi for our property sale and purchase last year so, when we needed conveyancing again for another property, we didn't think twice about going back to Laura. This experience was no different to the last. Laura is very approachable and personable, great at walking us through the process with a clear understanding of each stage, and absolutely on the ball with the finer detail to ensure everything was as it should be before the sale concluded. Cannot thank Laura enough, nor recommend her highly enough for conveyancing. She genuinely makes it as stress-free a process as it possible can be.
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M Hansen
“Thorntons marketed our flat and we found them to be thoroughly professional and very pro-active in the sale. Communications were excellent and in particular all the staff responded immediately to our queries and concerns. We have no hesitation in recommending them.
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Mr & Mrs T Richmond
“Absolutely brilliant in handling sale of our house from Morton and his team, through to Lucy negotiating her and our way through the conveyancing minefield. Communication superb from beginning to end. If a call is promised, it is made Cannot thank Thorntons enough for all their advice and assistance and inspiring confidence and reassurance even when things got a little tricky towards the end. Cannot praise Lucy highly enough as she dealt with everything thrown at her in a calm and professional manner. Pity we cannot award more than 5 stars as we would most certainly give more. Thank you from the bottom of our hearts to everyone at Thorntons.”
C Lorimer
“Hi Audrey,
Thank you so much for all you have done :-) you are very good at your job and have always been on the ball . Can't thank you enough!
Catriona and Martin McLaughlin
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C & M McLaughlin
“I just wanted to write to say thank you for all your help and assistance in our sale of the above property. From start to finish you have all been extremely customer focused, friendly, yet professional in your attitude and have made the process very easy and comfortable for both myself and Colleen. From the quick set up, initial viewings, offers, right through to conclusion, each of you have been excellent and nothing we asked given that we are over 270 miles away has been too much trouble.
I must admit that when I looked at Thorntons for selling my property I wasn't sure what I'd get in terms of service and value for money, but you have all delivered far in excess of my expectations. I most certainly would now recommend Thorntons to my friends for this service. It is just a pity I cant use you for my new house purchase in England! You will be a hard act to follow.
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Donald Cameron
“We were very pleased with the whole sale/buying process and knew from previous experience of working with the Thorntons team that we could entrust this milestone in our lives to you. All the information was conveyed in a professional and timely manner and everyone we dealt with was very helpful. Many thanks.
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Duncan & Marion Crerar
“Thorntons sold the house within 1 week of it going on the market and at the third offer at above survey price, Thorntons did not recommend taking the first offer but instead said there would be more interest and they were correct.
However notwithstanding the really good price achieved, the approach to work by Thorntons, the property schedule and the customer service was also of the highest calibre.
I'd recommend without any hesitation Thorntons to anyone looking to sell their house.
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Derek & Margaret Soutar
“Buying and selling a house during this time has not been easier, we put our house up for sale a few days before lockdown. The service we received from Thorntons from start to finish was 5 star. All staff we dealt with were extremely supportive. During lockdown regular contact with Lynsey who was keeping us up to date in regards to prospective buyers kept us going. (Thank you Linsey Mann). Lucy from the estate agents side also helped to make the whole process of buying and selling a lot easier and less stressful. She went above and beyond to get our new home purchase through in such a speedy time. She responded quickly to any questions we had, (however big or small and there was a lot), she also kept us updated and reassured us along the way. (Thank you Lucy). We really want to thank you all for the help during this process.”
Cat
“Thorntons looked after our recent house sale and their customer service and attention to detail was excellent throughout the whole process. Thank you to Lindsay, Christine, and colleagues in the estate agency team who were proactive and professional, keeping us up to date on a daily basis to negotiate a successful sale price in excess of the home report value. The conveyancing process was managed by Beth, who provided regular communication and was patient, kind, efficient and informative throughout. Beth dealt with all enquiries from the purchaser's solicitor and explained everything to us clearly during the sale, providing a smooth and stress free experience for the client. Thank you Thorntons - highly recommended!”
Pat