Property perfect move for Natalie
IT’s an endlessly popular subject for TV documentary series’, a standard subject of conversation and it arguably defines the aspirations of so many of us — property.
Since the boom in home ownership in the 1980s, a huge percentage of people want to invest in their own home and the calibre of an estate agent is of massive importance as folk deal with the biggest investment of their lives.
Natalie Stewart stepped into this world just six months ago and is loving it.
She’s a sales administrator at Thorntons, in Yeaman Shore, Dundee, and the first point of contact for those who’ve seen a property in the window or online.
“I was in the motor trade for years but this is much more fulfilling,” said Natalie, 40, from Menzieshill.
“We have a chance to play a part in getting people the home they want and when you’re able to phone up with the good news, they’re delighted — and you can imagine the satisfaction I get too.
“I have to be completely familiar with the IT systems and the details of all the properties we’re marketing. These have to be painstakingly accurate and kept up to date so that the team at Thorntons and potential buyers always have access to the most up-to-date information.
“Being able to communicate well is essential — one moment I’ll be speaking to a young couple interested in their first flat, the next it could be a client inquiring about a £1million property we are selling.
“Both are looking for efficient professionalism but the young couple might appreciate a slightly more relaxed approach.”
Not only are people dealing with huge sums of money, making a significant commitment and looking forward to their future, those who are making their first foray into the property world can also view such a step with some trepidation.
“That’s where the reassurance comes in,” added Natalie. “Property can seem a little intimidating so they want someone with experience who can guide them through the process.
“If someone is interested in a property, my colleagues can give them an accompanied tour of the property they’re interested in — something I hope to be doing before too long — so they can learn more about the area, the amenities, that sort of thing.”
Natalie’s role is primarily nine-to-five, Monday to Friday, admin/IT skills are a must and, naturally, an interest in the property world and helping people achieve their property goals are fundamental.
PROPERTY could lead to an exciting and fulfilling career and, while those dealing with the legal aspects of the industry have to possess the necessary university-level qualifications, there’s plenty of scope for coming in at ground level and working your way up.
Peter Ryder, managing director at Thorntons Property, explained: “If you were interested in a role like Natalie’s, which is a vital role as you are the face of Thorntons, you need to be enthusiastic.
“You have to be a great communicator with high customer service skills.
“Ideally you would have a strong interest in property and be able to demonstrate that you know the local market and area well as many clients rely on us to help them obtain their property goals.”
By Stewart Ross
- June 2018
- 17 “Why Use An Estate Agent At All?”2 The Skilled Agent
- May 2018
- 14 “Waiting in Hope?”7 “A Question of Preference”
- April 2018
- 16 “Buying an Unmodernised Property”
- March 2018
- 19 “Will the Internet Replace Estate Agents?”
- February 2018
- 26 “Quick Tips to Maximise your Sale”5 “Identity Caution When Moving House”
- January 2018
- 22 “How Long Has It Been On The Market?”8 “Valuation Versus Value”
- December 2017
- 28 “How Many Should We See?”4 “Optimising Your Saleability”
- November 2017
- 20 “This year - Don’t wait till Spring!”13 “Defects And Disputes â€“ Should I Disclose Them?”2 The first interest rate rise in a decade
- October 2017
- 16 “Selling Tips for Autumn”1 “Might Sell, Might Not!”
- September 2017
- 25 “Prepare to Paint”16 “Ask the Expert!”
- August 2017
- 13 “Making Moving Easier”
- July 2017
- 31 “Working from Home”24 “Something to Shout About” 16 “The Kitchen is the Heart of the Home”
- June 2017
- 26 “Improvements â€“ Are They Worth It?”21 “Location, Location”10 Agents’ Skills in Demand
- May 2017
- 22 “Deciding on Price” (Part Two)10 “Deciding On Price” (Part One)
- April 2017
- 24 “Advertising for Results” 17 “Should We Accept The Offer?”11 “Put your back into it”1 “Who’s Choosing Your Home?”
- March 2017
- 20 “Hit The Road”13 “Catch 22 â€“Should I Sell First or Buy?”6 “Working In Partnership with your Estate Agent”
- February 2017
- 27 FEB REPORT - “Slow Growth with Strong Demand”20 “Why Overpricing May Leave You Out Of Pocket”13 “Cupid the Estate Agent?”7 “How Long Has It Been On The Market?”
- January 2017
- 29 Market report â€“ January 201717 “Valuation Versus Value”8 “How Many Should We See?”
- December 2016
- 17 “Should Your House Have Sold By Now?”5 “Removal Planning”
- November 2016
- 27 “A Winter’s Sale?”21 “Distorted Opinions?”14 “The Advertising Myth”7 “A Move by Christmas?”
- October 2016
- 31 “Finding the Right Property”17 “Relative Values”
- September 2016
- 26 “It’s Not Just About Selling”19 A Proactive Approach Essential5 Avoid Virtual Tours
- August 2016
- 29 How Serious is my Buyer?22 Clutter Costs !15 The Feelgood Factor8 The Agent you Prefer - at the Right Price
- July 2016
- 30 First Impressions25 Choosing Your Solicitor18 Should I Sell During the Summer Holidays?1 What does Brexit mean for the Scottish property market
- June 2016
- 17 Top tips for viewing properties like a pro17 5 methods for improving your kerb appeal17 Tips for saving for a deposit
- May 2016
- 30 Property perfect move for Natalie
- January 2016
- 29 Thorntons Top after ESPC Mystery Shop
- December 2015
- 22 Increased buyer demand will drive house prices up during 201620 Property solicitor gives local food bank a boost15 Second home levy will boost Dundee property market
- November 2015
- 11 Unique opportunity to buy a stunning new home in an award-winning development in St Andrews
- September 2015
- 16 Tayside property specialists lead the way in boom time